Returns:

1. Eligibility:

   • To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

2. Timeframe:

   • You have [X] days from the date of purchase to initiate a return.

3. Refund Method:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method.

Exchanges:

1. Product Exchange:
   • We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact our customer support.

Shipping:

1. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged product.

2. Non-Refundable Shipping:

   • Shipping costs are non-refundable unless the return is a result of our error or a defective/damaged product.

How to Initiate a Return:

1. Contact Us:

   • To initiate a return, please contact our customer support at [[email protected]]. Provide your order number and details about the item you would like to return.

2. Return Authorization:

   • Once your return is authorized, you will receive instructions on how to return the item.

Exceptions:

1. Non-Returnable Items:

   • Certain items are non-returnable, such as gift cards and downloadable software.

2. Customized or Personalized Items:

   • Unfortunately, we cannot accept returns for customized or personalized items unless they are defective or damaged.